F.A.Q.

FAQ’s

1. I’m not in the GTA. Do you service areas outside the GTA (Greater Toronto Area)?

 While our main focus is on Oakville, Mississauga, Milton and Burlington, we work in Toronto on a daily basis and also other parts of the GTA. We also work outside the GTA and we have taken on projects as far south as Niagara peninsula region, as far north as Muskoka, as far west as London and as far east as Kingston.

2. I only have a bathroom I need painted. Isn’t it too small a job for you?

 Not at all! We value every customer and their business. Only areas outside the GTA are subject to some restrictions. Contact us for more information. No job is too big or too small. Big or small, we do them all!

3. Do I have to provide the paint/supplies or will you?

It is at your discretion but we have the experience to provide you with the best paint for your budget. We use several different quality brand names such as PARA, SICO, BENJAMIN MOORE, DULUX and brand of our choice – SHERWIN WILLIAMS. Any colour you choose can be matched precisely. We can also make a cautious ecological choice for you and use paints with low or zero content V.O.C. (Volatile Organic Compounds) which have much less impact on the environment than paints with higher content of V.O.C.

4. I’m in rush to get things done. Can your work schedule accommodate that? What if the premises to be painted are not available during the day (busy offices that cannot shut down for example)?

We’re really trying to think outside the box and while it is not physically possible at all times, we will always make an effort to accommodate your needs. We usually start at 7-8 AM and will work until at least 5 PM but it is not unusual for us to work until 9-10 PM if need be. On occasions, we will work 16 hours a day to get the job done and on time. We will even work night shifts if absolutely necessary if the premises are not available to be worked in during the day.

5. What if I’m not satisfied?

Your complete satisfaction is our priority. We will do everything in our power to make sure you are absolutely 100% satisfied. Typically, depending on the size and type of the contract, we will take between 0% – 30% of the contract in the beginning as a deposit, leaving you with a collateral, if you will, between 70% – 100%. You pay us at the completion of the job, after we have walked through the jobsite and everything is as you would expect. Only after that will we accept the full/final payment leaving you completely satisfied with our work.

6. I cannot really decide on the colour/colours I want to get. Can you help me with that? 

While we have many people telling us exactly what colours they want, we do come across people who become overwhelmed and cannot decide on what colours they want or do not have any idea whatsoever. That’s when we come in. We will work with you to pick the perfect colour for you based on your personal preferences, favorite colours, existing colour schemes you have (furniture, carpets, art items, etc.) the amount of light present and also the mood you want to create: calming, vibrant, refreshing, elegant, etc. We will try to combine some, if not all of those elements to pick out the perfect colour for its surroundings.

We also take into consideration what your plans are. If you plan on staying in your home for years to come, we will pay attention exclusively to your specific taste and needs. If you plan on selling your home in a couple of years or maybe even months, we will show you what colours appeal to the masses, generally neutral beiges, yellows, browns, greys to appeal to the broadest spectrum of potential home buyers.